Chatbots are the latest sensation in social media communication channels. These automated chat systems are especially build to receive vistiors on social media chats and provide basic information to the visitors about your business. This information could include event schedules, product information, latest deals, store offers and general information about the brand. Entrepreneurs and brand marketers employ chatbots to handle the bulk of chats queries. This way, a large number of queries could be easily handled with minimum costs. Chatbots help reduces the dependence on human customer service representatives (CSR). These chatbots vet out common queries so that the human CSR cold focus on queries that require processing of multiple information sources. Since chatbots steer all conversation toward a pre-set direction, it is easy and time-efficient to use these chatbots instead of human CSR. In this article, I will create a simple Facebook chatbot that could carry out an
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