Facts for developer

Chatbots are the latest sensation in social media communication channels. These automated chat systems are especially build to receive vistiors on social media chats and provide basic information to the visitors about your business. This information could include event schedules, product information, latest deals, store offers and general information about the brand. Entrepreneurs and brand marketers employ chatbots to handle the bulk of chats queries. This way, a large number of queries could be easily handled with minimum costs. Chatbots help reduces the dependence on human customer service representatives (CSR). These chatbots vet out common queries so that the human CSR cold focus on queries that require processing of multiple information sources. Since chatbots steer all conversation toward a pre-set direction, it is easy and time-efficient to use these chatbots instead of human CSR. In this article, I will create a simple Facebook chatbot that could carry out an...

User Experience is given a lot of attention while building any application these days. More and more brands are leveraging chatbots to service their customers, market their brand, and even sell their products. There are a lot of awesome tools out there which helps in building an intelligent bot very easily like Google’s DialogFlow, Amazon Lex, etc, most of which implement their own Natural Language Processing (NLP) logic. However, in some cases, we don’t really need an intelligent bot. Whenever we have a small application having a limited set of options to choose from, it’s not really necessary to use NLP based tools like Google’s DialogFlow. You need to integrate with them (which is pretty easy though), and you need to make a network call to get the results. Instead, you would want to define your rules locally in those cases. Here we will build a simple chatbot using React Simple Chatbot library and add it to our pizza-builder app using which we can build ou...